Question 1

When does LUSYR launch?

Accepted Answer

The launch date is not yet fixed. Members of the private launch list are informed first, by email, before any public announcement.

Question 2

Which sizes will be available?

Accepted Answer

ORIGIN is planned in S, M, L and XL. Final measurements are published in the size guide before the launch.

Question 3

How does ORIGIN fit?

Accepted Answer

ORIGIN has a close, supportive fit with a 45 mm waistband designed to sit flat. If you are between sizes, contact us with your waist measurement.

Question 4

How should the piece be cared for?

Accepted Answer

Care instructions are published together with the final product specification and will appear on the product page.

Question 5

Where do you ship?

Accepted Answer

Shipping is prepared for Switzerland at launch. Additional markets follow once the first release is complete.

Question 6

What are the return conditions?

Accepted Answer

Return conditions are published with the launch on the Shipping and Returns page. For hygiene reasons, underwear can only be returned unworn and in its original packaging.

Question 7

Which payment methods will be accepted?

Accepted Answer

Payment is prepared through a secure checkout. The accepted methods are confirmed and listed at launch.

Question 8

Will LUSYR ship internationally?

Accepted Answer

The structure for international sales is in place. It is activated after the first release in Switzerland.

Frequently Asked Questions